Terms of Sale

PREAMBLE
This document contains the legal terms and conditions that govern the website www.fratihome.com .
By accessing the site www.fratihome.com users undertake to respect all the conditions contained in this regulation.
www.fratihome.com reserves the right to ask users who do not accept or do not intend to respect the terms to refrain from using the website www.fratihome.com .
Access to the site www.fratihome.com and its services is intended exclusively for personal use.
Viewing the site provides customers with information about the products offered along with the option to purchase them online.
The use of the services of the site www.fratihome.com is permitted exclusively to a registered user who has:

  • having read the information relating to the processing of personal data.

  • accepted the general conditions;

  • created a fratihome.com account.


SPECIAL NOTICE TO CONSUMERS
Registration on the website www.fratihome.com is permitted only to consumer users who are natural persons who are of legal age.
The customer accessing the site must have the following requirements:

  • BEING A FINAL CONSUMER CUSTOMER

  • BE OF AGE OF MAJORITY

  • HAVE THE LEGAL REQUIREMENTS TO BE ABLE TO ENTER INTO CONTRACTS

  • HAVE A VALID EMAIL ADDRESS

  • HAVE A VALID CREDIT CARD FOR PAYMENT

Consumers are defined as natural persons who access www.fratihome.com for purposes not related to any commercial, entrepreneurial or professional activity carried out and who have duly registered. Therefore, the provisions contained in Legislative Decree no. 206 of 06.09.2005 (“CONSUMER CODE”) will be applicable, in addition to those generally applicable to the type of service provided by www.fratihome.com by virtue of Legislative Decree no. 70 of 09.04.2003 on information society services and electronic commerce.

GENERAL INFORMATION AND SCOPE OF APPLICATION
These general conditions apply to all sales made by www.fratihome.com on the site.
The general conditions applicable are those in force on the date of sending the purchase order.

REGISTRATION
To access the services of the site www.fratihome.com you must register in the appropriate section, creating a FRATI HOME (FRATI HOME COLLECTION E LANERIE TOSCANE) BY FRATI SRL account, approving the General Conditions, by clicking on the appropriate box "ONLINE REGISTRATION" on the home page of the site. Failure to accept the General Conditions will make it impossible to register on the Site and make purchases on FRATI HOME (FRATI HOME COLLECTION E LANERIE TOSCANE) BY FRATI SRL.

REGISTRATION CREDENTIALS
Registration on the site is free.
To register on the site, the user must fill out the registration form by entering the following data;

  • name

  • surname

  • personal data

  • email address

  • password

Registration is confirmed by email and sent to the address provided by the user.
Only one registration per user is possible.
The user may cancel his/her subscription to www.fratihome.com at any time by sending an email to info@fratihome.com .
The registration credentials must be used exclusively by the user and cannot be transferred to third parties. The user guarantees that the Credentials provided at the time of registration are complete, correct and truthful. The user is solely responsible for accessing the site using the Registration Credentials provided by him and is directly liable for any damage and prejudice caused to www.fratihome.com or to third parties by improper use, loss and misappropriation or lack of accuracy in protecting adequate confidentiality of his Registration Credentials.
All operations carried out using the Registration Credentials are considered to have been carried out by the Customer to whom the Registration Credentials refer.
By registering on the site, the user agrees to receive promotional messages and commercial proposals from the site www.fratihome.com .
The registration credentials can be modified by the user at any time by accessing the "my profile" section of the site.


PRE-CONTRACTUAL INFORMATION
FRATI HOME (FRATI HOME COLLECTION AND LANERIE TOSCANE) BY FRATI SRL informs the customer that in compliance with Legislative Decree no. 70 of 09.04.2003 containing provisions on electronic commerce, the user must be aware that:

  • To conclude the purchase contract for one or more products on the site, the user must fill out an order form in electronic format and send it electronically to www.fratihome.com following the information that will appear from time to time on the site and will accompany the various phases of the purchase.

  • The contract is concluded when www.fratihome.com registers the order form after verifying the correctness of the data relating to the order itself and the payment.

  • www.fratihome.com will send the user a confirmation email to the email address indicated, containing information relating to the purchased product, detailed information on the price, payment of shipping costs, as well as information on the assistance service.

  • The confirmation email received must be retained as proof of purchase.

  • The order form will be stored in the FRATI HOME (FRATI HOME COLLECTION E LANERIE TOSCANE) BY FRATI SRL database for the time necessary to process the order, and in any case, within the terms of the law.

  • All prices listed on the website www.fratihome.com are in euros and include VAT. This amount will be highlighted in a separate item on the order form before sending and in the order confirmation email.

  • The user will be charged the price of the product indicated on the site at the time the order was sent by him.

  • FRATI HOME (FRATI HOME COLLECTION E LANERIE TOSCANE) BY FRATI SRL will process the purchase order after having received confirmation of the authorization to pay the total amount made up of the purchase price, shipping costs and any additional costs, as indicated in the order form.

AVAILABILITY'
The products offered on the site are in limited numbers and can be sold at discounted prices. It may therefore occur that an ordered product is no longer available after the registration of the purchase order. In any case of unavailability of the product ordered by the user, FRATI HOME (FRATI HOME COLLECTION E LANERIE TOSCANE) BY FRATI SRL will inform the customer via email and the order will be cancelled. In the event that the payment has already been made, FRATI HOME (FRATI HOME COLLECTION E LANERIE TOSCANE) BY FRATI SRL will refund the amount paid by the user, including shipping costs, immediately and in any case no later than thirty days from the day after the order was sent. The refund amount will be communicated via email and credited to the same payment method used for the purchase (see POS).
FRATI HOME (FRATI HOME COLLECTION E LANERIE TOSCANE) BY FRATI SRL declines all responsibility for any delays in crediting, which depend on the Bank or the type of credit card used for payment. In any case, the value date of the re-credited amount will be the same as the debit.

DELIVERY
Orders are processed from MONDAY to FRIDAY during office hours and shipments are made via selected couriers.
Orders are shipped on the first working day following the day the order was placed, subject to confirmation of merchandise availability and bank verification for our new customers.
Orders placed during the weekend (Saturday and Sunday) and on national holidays will be processed starting from the morning of the working day following the holiday.
Estimated and indicative delivery times are 24/48 hours for the main cities in Italy.
European destinations range from 5 to 7 days.

SHIPPING COSTS
All NATIONAL and EUROPEAN shipments are made via selected couriers.
The prices of the items published and on sale on the site do not include shipping costs.
The customer, at the time of ordering, will be able to check the shipping cost relating to his purchase online during the online purchasing procedure.
Once the order has been completed, the customer will receive an order and shipping confirmation email, which also contains the LINK to track the delivery.
Upon receipt of the goods, customers are requested to carefully inspect the package before signing for delivery.
If for any reason the package appears tampered with or if the adhesive tape is not intact, customers are requested to refuse delivery and promptly notify our customer service ( info@fratihome.com ).
If the package is not delivered for reasons attributable to the customer (wrong address, recipient always absent, incorrect telephone number, etc.) or if the customer refuses delivery, the shipping costs will be deducted from the refund due.

PAYMENT
Payment for products purchased on the site is made via PAYPAL – VISA - MASTERCARD circuits, whose payments will be processed via a secure server-to-server connection using the encrypted https protocol.

INVOICE
If an invoice is deemed necessary, the customer is required to communicate this during the purchase process. The receipt for each purchase will be available in the personal profile section.

COMPETENT COURT
For any dispute that may arise, the Court of Prato-Italy shall have exclusive jurisdiction, unless otherwise specifically provided by law.

RETURN AND REFUNDS MANAGEMENT
In the event that and for any reason the customer is not satisfied with his purchase, the items can be returned within 10 days from the date of receipt of the goods.
FRATI HOME (FRATI HOME COLLECTION AND TOSCANE WEAR) BY FRATI SRL will only refund the value of the returned goods.
Return shipping costs are the responsibility of the customer, excluding returns of goods that FRATI HOME (FRATI HOME COLLECTION E LANERIE TOSCANE) BY FRATI SRL recognises as VERIFIED DEFECTIVE GOODS.
To proceed with the return of the goods, the customer must have previously contacted customer service at the email address info@fratihome.com and have explained the reasons for the return of the goods in writing.
FRATI HOME (FRATI HOME COLLECTION AND TOSCANE LANERIE) BY FRATI SRL reserves the right to accept only returns that comply with all of the following conditions:

  • The customer must send an email to the following email address: info@fratihome.com

  • Each item must be returned with all labels attached and folded in its own bag.

  • The returned goods must not show any signs of use and must not be altered in any way.

  • The goods must be returned in the same condition in which they were shipped and adequately packaged.

  • Returns must be sent back in the appropriately closed FRATI HOME COLLECTION ® envelope.

  • The return must reach our warehouse within 10 days of confirmation of return authorization.

  • Goods must be returned from the same country to which the order was shipped.

FRATI HOME (FRATI HOME COLLECTION AND TOSCANE WEAR) BY FRATI SRL reserves the right not to accept returned goods if they do not comply with the terms and conditions listed in our returns and refunds management.
In the case of defective goods recognized as such by FRATI HOME (FRATI HOME COLLECTION E LANERIE TOSCANE) BY FRATI SRL, the refund of the goods will include the costs of shipping and returning the goods.

REFUNDS
The refund amount will be equal to the value of the returned item.
FRATI HOME (FRATI HOME COLLECTION AND TOSCANE LANERIE) BY FRATI SRL reserves 5 days to check the goods and request a refund.
Upon approval of the refund request, the customer will receive a confirmation email.

WARRANTY OF CONFORMITY
All products sold on the site are covered by the Legal Guarantee of Conformity provided for by articles 128-135 of the Consumer Code (Legal Guarantee). The legal guarantee is reserved for consumers.
The products offered on the site comply with national and community legislation in force in Italy.


INTELLECTUAL PROPERTY RIGHTS
FRATI SRL is the owner of the site www.fratihome.com and all its content which is protected by copyright and any other intellectual property rights. Any reproduction, alteration, transmission, publication and distribution to third parties for commercial purposes is strictly prohibited.

DISCLAIMER
FRATI HOME (FRATI HOME COLLECTION E LANERIE TOSCANE) BY FRATI SRL publishes information on its website www.fratihome.com with the aim of providing a service to its customers, however it declines all responsibility for the possibility of any technical inaccuracies or typographical errors for which immediate correction is expected following notification. FRATI HOME (FRATI HOME COLLECTION E LANERIE TOSCANE) BY FRATI SRL reserves the right to make corrections and changes to the website whenever it deems it necessary without prior notice.
FRATI HOME (FRATI HOME COLLECTION E LANERIE TOSCANE) BY FRATI SRL does not offer any guarantee regarding the conformity of the information published on its website with the laws established by the jurisdiction of the country of residence of the customer.
FRATI HOME (FRATI HOME COLLECTION AND TOSCANE WEAR) BY FRATI SRL declines all responsibility for any problems, damages or risks that may occur to the detriment of the user during use of the site.
FRATI HOME (FRATI HOME COLLECTION AND TOSCANE LANERIE) BY FRATI SRL guarantees that its website www.fratihome.com is protected according to international standards established for the Internet.
If used correctly, the user is protected from virus risks. FRATI HOME (FRATI HOME COLLECTION E LANERIE TOSCANE) BY FRATI SRL declines all responsibility for the fact that, due to a particular configuration of the user's computer or due to a malfunction of the same, the colors displayed on the site may be different from the originals.
FRATI HOME (FRATI HOME COLLECTION AND TOSCANE WEAR) BY FRATI SRL also informs the customer that for reasons of technical performance of the textile product, the measurements of the items may vary slightly (5%) from the standard measurement published in the online technical sheet.

PRIVACY POLICY
FRATI HOME (FRATI HOME COLLECTION E LANERIE TOSCANE) BY FRATI SRL (share capital of Euro 20,000.00, with registered office in Via Francesco Ferrucci nr. 57 - 59100 Prato (PO) ITALY - REA CCIAA of Prato nr. PO-504624 - Fiscal Code and VAT number 02137750978 - Registration in the Prato Company Register nr. 02137750978) creator and promoter of the activities present on the site www.fratihome.com reserves the right to use the personal data voluntarily provided by users. Users are advised to periodically view the section to verify any changes to current legislation. The data provided to FRATI HOME (FRATI HOME COLLECTION E LANERIE TOSCANE) BY FRATI SRL on the pages of the website accessible at the address (URL) www.fratihome.com (“Site”) at the time of registration and subsequently for the use of the services provided from time to time by FRATI HOME (FRATI HOME COLLECTION E LANERIE TOSCANE) BY FRATI SRL will be processed in compliance with the provisions of Legislative Decree 196/2003 on the protection of personal data (“Privacy Code”) and art. 13 of European Reg. 679/2016 (GDPR). Pursuant to article 13 of the Privacy Code, FRATI HOME (FRATI HOME COLLECTION E LANERIE TOSCANE) BY FRATI SRL informs the user of the following.
The data controller is FRATI SRL, with registered office in via Francesco Ferrucci nr. 57 - 59100 Prato with nr. Rea PO 504624. The user's data is used exclusively for purposes directly connected and instrumental to the activation and operation of the services provided by FRATI HOME (FRATI HOME COLLECTION E LANERIE TOSCANE) BY FRATI SRL, to fulfill the obligations established by law, by a regulation or by community legislation and to exercise its rights in court.
By creating an Account of FRATI HOME (FRATI HOME COLLECTION E LANERIE TOSCANE) BY FRATI SRL, the user agrees to receive from the same and at the email address indicated at the time of registration, communications and commercial proposals relating to and/or connected to the services of www.fratihome.com. The user can oppose the aforementioned processing both initially - by ticking the appropriate box during registration - or subsequently by sending an email to info@fratihome.com . The user may, in any case, use the services of FRATI HOME (FRATI HOME COLLECTION E LANERIE TOSCANE) BY FRATI SRL and participate in sales through direct access via the Site.
Furthermore, the user's email and postal address provided when registering on the website www.fratihome.com may be used by the Data Controller and other companies in the group to which FRATI HOME (FRATI HOME COLLECTION E LANERIE TOSCANE) BY FRATI SRL belongs, located in member countries of the European Union, for the promotion of services offered similar to those to which the user has subscribed, for sending advertising material relating exclusively to the aforementioned products or services or for carrying out market research or commercial communications. The user may object to the aforementioned processing either initially - by ticking the appropriate box during registration - or subsequently by sending an email to info@fratihome.com . Such objection will not have any consequences on the provision of services. The provision of the data requested when activating the services, for the purposes referred to in the previous section, is mandatory, as it is strictly functional to the performance of the same. Any refusal to provide data will make it impossible for FRATI HOME (FRATI HOME COLLECTION E LANERIE TOSCANE) BY FRATI SRL to complete the user registration process and therefore to provide the services.
The user's personal data may be communicated to specific subjects, appointed by FRATI HOME (FRATI HOME COLLECTION E LANERIE TOSCANE) BY FRATI SRL to provide services that are instrumental or necessary for the execution of the obligations connected to registration on the site www.fratihome.com and online purchases, within the limits and in accordance with the instructions given. FRATI HOME (FRATI HOME COLLECTION E LANERIE TOSCANE) BY FRATI SRL guarantees that the processing of personal data will be limited to uses strictly related to the provision of its services, newsletter subscriptions, account registration, facilitation in the management of the site, order processing and the performance and fulfillment of accounting and tax procedures.
The customer's personal data will be processed by the internal management system of FRATI HOME (FRATI HOME COLLECTION E LANERIE TOSCANE) BY FRATI SRL as well as by the suppliers of FRATI HOME (FRATI HOME COLLECTION E LANERIE TOSCANE) BY FRATI SRL with whom FRATI HOME (FRATI HOME COLLECTION E LANERIE TOSCANE) BY FRATI SRL will share the customer database in relation to the transmission of the newsletter, the management of the order and its fulfillment up to shipping.
Supplier names:
PAYPAL –VISA-MASTERCARD (PAYMENTS)
BARTOLINI SPA CORRIERE or other couriers (SHIPMENTS)
MACROLAB by Alessandro Guidi & CSnc (WEBMASTER)
FRATI SRL
Furthermore, the data may be provided to individuals, companies or professional firms that provide assistance, consultancy or collaboration to FRATI HOME (FRATI HOME COLLECTION E LANERIE TOSCANE) BY FRATI SRL in accounting, administrative, legal, tax and financial matters;
User data is not subject to disclosure.
The data is collected electronically and processed through registration, consultation, communication, storage, deletion operations, carried out mainly with the aid of electronic instruments, ensuring the use of suitable measures for the security of the data processed and guaranteeing their confidentiality.
The user's data, stored on electronic media, are kept and archived on Servers owned by MACROLAB di Alessandro Guidi & CSnc. In particular, the Owner declares that the data recorded on the server are protected against the risk of intrusion and unauthorized access and that he has also adopted suitable security measures to guarantee the integrity and availability of the data as well as the protection of the areas and premises relevant for the purposes of their custody and accessibility.
Personal data will be processed by collaborators and/or employees of FRATI HOME (FRATI HOME COLLECTION E LANERIE TOSCANE) BY FRATI SRL as data controllers or persons in charge of processing, within the scope of their respective functions and in compliance with the instructions given by the Data Controller.
FRATI HOME (FRATI HOME COLLECTION E LANERIE TOSCANE) BY FRATI SRL guarantees the highest level of security in the management of user data. Credit card information is stored only in encrypted format and in accordance with the security requirements set by PCI certification. FRATI HOME (FRATI HOME COLLECTION E LANERIE TOSCANE) BY FRATI SRL does not have access to confidential information relating to credit cards, which will be treated by intermediaries and card issuers in compliance with the Privacy Code.
Pursuant to Article 7 of the Privacy Code, the user has the right to obtain, at any time, confirmation of the existence of data concerning him and the purposes for which they are used. He also has the right to request the updating or rectification, cancellation or blocking of data and to oppose, in whole or in part, their treatment.
To exercise the above rights, as well as to receive information relating to the subjects where the data is archived or to whom the data is communicated or to the subjects who, as managers or agents, may become aware of your data, you can contact the Data Controller by sending a request to the following email address info@fratihome.com .

COOKIES
The Site uses the information technology of "cookies" or data files that are stored on the user's computer when accessing a site or parts of it. Cookies help to understand the commercial preferences of users. In the event that the user does not intend to accept cookies, these can be disabled by following the instructions of the browser manufacturer. For example, in Internet Explorer it is possible to change the settings relating to cookies in the section Tools/Internet Options/Privacy.
The processing will last no longer than is necessary for the purposes for which the data was collected in compliance with current civil, fiscal and tax obligations.